Refund policy

At La Botanique Sacrée, we take great pride in the quality and freshness of our products. Due to the sensitive and perishable nature of food items—particularly fresh spices, herbs, and superfood blends—we cannot accept returns or exchanges on any food products, even if unopened. This policy ensures the safety, purity, and uncompromised quality that defines our brand.

FOOD ITEMS – FINAL SALE

All consumable items, including spice blends, herbs, powders, and any ingestible goods, are final sale and non-returnable. We are unable to restock or resell any item once it leaves our warehouse due to food safety standards. This applies to both opened and sealed food packages.

NON-FOOD ITEMS

We do accept returns and exchanges for non-food items (e.g., merchandise, utensils, accessories) under the following conditions:

• The return request must be made within 14 calendar days of the delivery date.

• Items must be unused, unopened, in original packaging, and in a condition suitable for resale.

• Proof of purchase (order number and receipt) is required.

• Return shipping is the responsibility of the customer, unless the item is defective or incorrect.

• Items returned without prior approval will not be accepted or refunded.

To request a return for a non-food item, email us at info@labotaniquesacree.com with:

• Your full name and order number

• The item(s) you wish to return

• The reason for your return

• Clear photos if the product is defective or incorrect

We reserve the right to inspect and approve all returns before processing a refund or exchange.

DAMAGED OR INCORRECT ORDERS

If your package arrives damaged or contains an incorrect item:

• Contact us within 72 hours of delivery at info@labotaniquesacree.com

• Include your order number and detailed photos of the product and packaging

We will review your claim and, if approved, provide a replacement or a refund. Claims submitted after this window may not be eligible for refund or replacement.

REFUNDS

Approved refunds will be issued to the original payment method within 7 business days after the returned item is received and inspected. Please note that we cannot refund shipping charges unless the item was incorrect or defective.

EXCEPTIONS

We do not issue refunds or replacements for:

• Buyer’s remorse or change of mind

• Misuse of product or failure to follow product instructions

• Delays caused by postal carriers once the order has shipped

• Orders marked as "delivered" by the carrier but claimed as undelivered

INTERNATIONAL ORDERS

For international shipments, we are not responsible for delays, customs fees, import taxes, or orders returned due to non-payment of duties. We do not reship international orders returned due to incorrect address, rejection, or unpaid import fees.